Invoices In Query

Invoices In Query 

About Us

We are a large diverse team who process all invoice payment requests received by the Trust, this is in excess of 250,000 invoices per year.  We use a combination of manual working and computer technology to achieve this task.  It is really important that you follow our standard procedures for submitting invoices as failure to do so may lead to delays and queries with your invoices.

Invoices in Query

Whilst we always endeavour to make payments on all invoices due within 30 days there are occasions when disputes and queries prevent this.  If there is an outstanding query or dispute on one of your invoices then this will be managed by our specialists in Accounts Payable who will ensure that you are kept fully up to date with regards to the situation.   It is important that if we ask you for documentation to substantiate your invoice that you send this as soon as possible, failure to do so will lead to non-payment and your invoice being held in abeyance.  Due to the technical nature of invoice queries and disputes there is no set timeline for payment on invoices that have been flagged as in ‘Query’.

If you want an update on your invoice then please raise a ticket and we will contact you in due course.